The latest edition of PRESSTIME includes a Q&A; with Web entrepreneurs who get nearly all the answers wrong. Thankfully, I'm here to set these millionaires straight. There's so many things to correct that this entry is the first in a series.
PRESSTIME: What parts of a traditional newspaper site would you discard completely? Which traditional elements do you think hold the most promise?
Alexis Ohanian, co-founder of reddit.com responded first. In my print copy, I wrote in pen next to his answer, "load of crap!" Here's what he said:
The first thing that comes to mind is classifieds, which I know would be tricky to discard, as it'd be an admission of defeat - and the loss of a dwindling cash flow. But CraigsList won, and nothing is going to change that.
Regular readers of this blog know better than to get me started on CraigsList. The topic brings on an overwhelming competitive fever. I've written more about Craigslist than anything else, and it can't all be repeated. Please re-read my strategy for beating CraigsList and consider it for your market.
What I want to say to Alexis is: The war isn't over. Innovation isn't a one-act show.
Sure, CraigsList has an effective product now. But what is the next model? There will always be a newer, better cell phone. Consider Maslow's hierarchy of needs. Its counterpart for product development is explained in "Universal Principles of Design," a must-read.
1. Functionality
First, your Web site must work correctly. Not meeting this most basic need is a barrier to entry for users. Remember the fall of Friendster, which hadn't planned enough server capacity.
2. Reliability
The site has to get the job done for users. That means when I run a search, it must return what I'm looking for 100 percent of the time. For classifieds, the site needs listings. And after one year in a market, CraigsList is usually competitive in total volume of posts.
3. Usability
So your Web site works, but how well? There's a difference between getting the job done and getting the job done easily. CraigsList excels at simplicity.
4. Proficiency
Going beyond usability, how helpful is your site in getting things done for its users? Your Web site must be an expert, the most proficient in its coverage area. Tools are one way to do that. Small innovations such as RSS feeds and e-mail alerts are helpful to job seekers. Sites such as Monster excel at this in classified niches. If this seems a hopeless battle based only on price, then ask yourself why the likes of Monster and HotJobs are able to compete against free CraigsList.
5. Creativity
I equate this to Maslow's "self actualization," the last on his hierarchy of needs. If all sites are equal in functionality and proficiency, then more important is the question of whether they help users feel part of a community. Does your site engage users? Surely, CraigsList does this but not as well as it could. LinkedIn is an example of a competitor on this level.
See Alexis, all is not lost.
I overheard a group of ad reps chatting outside my office yesterday. One said: "Pain is only temporary; giving up lasts forever." He'd read it on the back of another runner's t-shirt during a marathon. In this metaphor, it's newspaper executives who are reading the back of Craig Newmark's shirt.
COMING NEXT: My answer to PRESSTIME's question