Get in Touch With Us

This page is for readers who need to reach the people behind Best Online Casinos. We research US online casinos, their payout terms, bonus conditions, banking options and state availability, and we publish what we find. If something we have written looks wrong, out of date, or unclear, tell us. Email is the only channel we operate: [email protected].

One thing to settle immediately, because it is the most common reason people write in: we are not a casino. We cannot access your account, release a pending withdrawal, verify your ID, or overturn a bonus decision. If your money is stuck, the section below on withdrawal disputes explains who can actually help and in what order to approach them.

How to write a message we can act on

Short, specific messages get useful answers. If your enquiry concerns a particular operator or offer, include:

1. The casino name and the page on lucasgrindley.com you are referring to.
2. The offer or term in question, quoted as you saw it — for example a wagering multiple, a maximum bonus bet, a cashout cap or an expiry date.
3. The date you saw it, and your state of residence if availability is part of the question.
4. What you expected versus what happened.

Please do not send account numbers, card details, Social Security numbers, passwords or scans of ID documents. We never need them, and we will delete anything of that kind that reaches us.

What we can help with — and what we cannot

You want	Can we help?
A correction to something we published	Yes — this is our top priority for incoming mail
Plain-English explanation of wagering requirements, RTP, volatility or bonus expiry	Yes, in general terms
Which regulator or support body handles your complaint	Yes — we can point you to the right route
Releasing a withheld withdrawal or reversing a KYC hold	No — only the operator and its regulator can
Confirming whether a site is legal for you personally	No — that depends on your state and your own checks
Guaranteeing an outcome, a payout or a win	No, and nobody honest will

How our commercial relationships work

Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That never buys a place in a ranking or a better editorial rating, and it does not change what we write about an operator's terms. Our ratings are editorial judgments made by our team — they are not customer review scores and they are not audited performance figures. If you believe a placement reads as though it were bought, say so in an email and we will explain the reasoning behind it.

Advertised bonus figures throughout the site are the operator's own marketing claims, restated so you can compare them. Always read the current terms on the operator's own page before depositing, because they change without notice.

Questions about ranked operators

Most enquiries we receive name one of the operators we cover. Here is the context we most often have to supply about the top-ranked ones, including the limitations we will repeat if you ask.

Raging Bull

It sits at the top of our list, with an editorial rating of 10.0, largely because its advertised welcome package — 410% up to $10,000 plus 50 free spins — is the largest headline figure among the sites we cover, and because the offer structure is easy to read against competitors. The practical caution we give every reader who writes in about it is that a percentage that size is almost always attached to a meaningful playthrough requirement, a maximum bet while bonus funds are live, and in many cases a cap on how much of a bonus-derived balance you may cash out. A $10,000 ceiling is reachable only with a very large deposit; most players will match a fraction of it. Check the wagering multiple, the qualifying game list and the expiry window before you deposit, and ask us if the wording is ambiguous.

Magician Bet

Rated 9.9, and included for a different reason than raw size: its 101% No Wagering offer removes the single term that causes most reader complaints. A no-wagering bonus means winnings are not locked behind a playthrough multiple, which usually makes the real value easier to calculate than a headline percentage several times larger. The trade-off is that no-wagering offers tend to be smaller and often carry their own restrictions — maximum win caps, shorter validity, or limits on which games count. Fewer conditions is not the same as no conditions, and we tell anyone who emails us about it to read the offer page for caps before assuming the money is unconditional.

Slots of Vegas

Rated 9.8. Its 375% bonus plus 50 free spins on Cash Chaser is here because the free-spin element is tied to a named game rather than left vague, which makes it simpler to check what the spins are worth and what the spin value is. The limitation is the same one that applies to any game-specific spins offer: the value depends entirely on that title's spin stake and its return-to-player figure, and winnings from free spins frequently carry their own separate wagering condition on top of the deposit bonus. Two sets of terms, not one.

Other operators we cover

We also research Uptown Aces (600% for new players, editorial rating 9.4), Card Crush (instant welcome reward of 2 mystery coins and 5 cards, 9.4), Zumba Cards (250% deposit bonus up to 250 SC, 9.3), BetUS (200% up to $4,000 for new players, 9.1), Amazon Jackpots (4 posters plus 40 free SC plus a bonus wheel for $20, 8.9), Slots and Casino (500% up to $2,500 across three deposits, 8.9) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins, 8.7). Note the differences in currency and model: SC refers to sweepstakes-style coin packages rather than dollar balances, the Amazon Jackpots reward requires a $20 purchase and is therefore not free, the Slots and Casino figure is spread over three separate deposits rather than one, and the Bets.FM cap is denominated in bitcoin, which means its dollar value moves. Email us if you want any of those structures unpicked before you commit money.

Money questions we answer most often

We do not process payments, hold funds or set limits. What we can do is explain the mechanics so you know what to ask the operator.

• Cost of taking part — every real-money offer requires your own deposit unless it is explicitly a no-deposit bonus. A percentage match is a multiplier on money you put in and risk.
• Minimum deposits — set per operator and sometimes per payment method; a bonus often has a higher qualifying minimum than the site's general one.
• Paying in — debit cards are the most widely accepted route for US players; credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH bank transfers, wire transfers, e-wallets and prepaid options appear at some sites. PayPal availability in particular is inconsistent and should be verified on the cashier page rather than assumed.
• Getting paid out — withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you deposited with. Expect minimum withdrawal amounts, weekly or monthly withdrawal limits, and possible fees on faster rails.
• Timing — payout speed is a function of internal review time plus the rail itself. Advertised processing times are marketing claims until your first withdrawal clears. Verification is normally the slowest step and is worth completing before you request money out.

Where an operator's stated fees or timings differ from what you experienced, that is exactly the kind of message worth sending us.

If a withdrawal is disputed or delayed

Work through it in this order, and keep a written record at every stage:

1. Complete identity verification in full — government photo ID, proof of address, and proof of the payment method. Source-of-funds documentation may be requested on larger balances; it is a standard anti-money-laundering step, not an accusation.
2. Raise a formal complaint with the operator's support team in writing and ask for a ticket reference and a timescale.
3. If the operator's internal complaints procedure is exhausted, escalate to the regulator that licenses it. For state-licensed US casinos that is the state gaming or gambling authority in the state where the site is licensed.
4. Tell us what happened. We cannot force a resolution, but patterns across multiple readers inform what we publish about an operator.

Beyond slots: what else these operators run

Enquiries often start with slots and end up somewhere else, so it helps to know how the product lines differ. Slot machines — including progressive jackpot titles, where a shared prize pool grows until someone hits it — are the largest category and run on certified random number generators, with return-to-player and volatility figures that describe long-run averages rather than what any single session will do. Table games such as blackjack, roulette and baccarat typically have lower house edges but very often count for a reduced percentage, or nothing at all, toward bonus wagering. Live dealer rooms stream real tables in real time and are commonly excluded from bonus play altogether. Mobile apps and browser play generally offer a subset of the desktop library.

Several operators on this site run adjacent products alongside the casino. BetUS, for instance, is known primarily as a sportsbook brand, and sports betting carries a completely separate set of rules: different bonus terms, different settlement timelines, different minimum odds requirements. Sweepstakes-style brands using coin packages operate on a different legal model again from real-money casinos. A bonus earned in one product rarely transfers to another, and loyalty or cashback schemes are usually tracked per product line. If you are unsure which set of terms applies to you, ask and we will read them with you. Readers looking at the equivalent situation overseas may find our guide to non-GamStop casinos in the UK useful for contrast, though it does not apply to US residents.

Legal standing, eligibility and what we will not tell you

You must be at least 21 to use this site and to gamble at most US online casinos, though the minimum age varies by state and by product. Legal online casino gambling in the United States is regulated state by state, not federally. A handful of states license and regulate real-money online casinos; many do not, and some permit online sports betting without permitting online casino games. Federal law governs certain aspects — notably interstate wire transmission and financial processing — but it is state law that determines whether you may legally play, and state regulators that license operators and handle complaints.

An important distinction we will always make: a site accepting deposits from someone in your state is not the same as that site being authorized to serve your state. Some operators covered here are offshore or operate under a sweepstakes model rather than a state gaming license, which changes the consumer protections available to you and, critically, changes who you can escalate a dispute to. We do not claim any specific licensing status for an operator unless we can verify it, and we will not tell you whether playing at a given site is lawful for you personally — that depends on your state and your circumstances, and it is a question for your own research or a qualified adviser.

We also never describe a casino as completely safe, and we do not present gambling as income or as a way out of financial difficulty.

If gambling has stopped being fun

Write to us if you want help finding the right resource, but do not wait on our reply if the situation is urgent. Licensed operators are required to offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion — these are set in your account settings and take effect immediately. Statewide self-exclusion programs exist in many regulated states and cover every licensed operator at once. Independent blocking software can prevent access to gambling sites at the device level. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, which is confidential and available 24 hours a day. If you name this as the subject of your email, we will treat it as a priority and point you toward support rather than toward an operator.

Corrections, timings and who reads your message

All editorial mail is read by a person on our team, currently overseen by Dylan Turner. We aim to reply within two business days; corrections involving verifiable published terms are handled first. Where we have got something wrong, we amend the page and note the change. Where a claim is an operator's advertising rather than confirmed fact, we label it that way. Where a question is genuinely unresolved, we say so instead of guessing. Facts on this page were last checked on Sep 25, 2026.

Take your time with the comparison, read the terms on the operator's own site before depositing, and send us anything that does not add up. A question asked before you deposit is worth ten asked afterward.